Existing clients use their account to submit project-based tickets against CUTC-registered applications and devices. Visitors can still submit a general guest inquiry without an account.
Confirm your credentials and connectivity. If the issue remains, create a ticket under the correct project and application so CUTC receives the right application/version/environment context.
CUTC can register an application for Web, Android, or both. When both environments are enabled for an application, select the environment where the issue occurs.
CUTC pre-registers supported hardware under your project. The serial number identifies the exact device and automatically supplies the device type, brand, and model to the support ticket.
Hardware may be assessed for RMA after troubleshooting confirms a repeatable fault and the registered serial number is verified against the client project.